POLICIES for an exceptional fitness experience

Welcome to Session Studio + Spin, where we are dedicated to providing you with an exceptional fitness experience, whether you're joining us for a soothing Yin Yoga session or an energizing Rhythm Ride. Please take a moment to review our policies below. Should you have any questions or concerns, feel free to reach out to us at studio@sessioncr.com or call 250-914-2240.

studio + spin details

Under 18 Participants:

IMPORTANT: Participants under 18 require a parent or guardian sign our liability waiver + PAR-Q+ in person. You can view our reception hours on our website at www.sessioncr.com/retail to find a time that best works for you to come by.

Doors and Arrival:

Upon Arrival:

  • Please arrive 15 minutes prior to class start time and check-in with the front desk

  • New clients must fill out a short health questionnaire

  • Check-in with the instructor if you have any questions or concerns regarding an injury, etc.

Late Arrival:

  • Bookings are forfeited 5 minutes prior to class start time.   Anyone not checked in 5 minutes before class start time may lose their place to a standby attendee

  • Doors will close at exactly class start time.  Late-comers will not be permitted entry.

Class Etiquette:

  • Unless in special circumstances or emergencies, kindly remain within the room throughout the class to avoid disruptions. We recommend using the washroom before class.

  • Clean, indoor shoes are optional for Strength classes; outdoor shoes are not permitted in the Studio room.

CELL PHONES

No-Phone Policy:

  • Leave your phone in the reception area on silent, especially during yoga classes.

  • Speak with reception or your instructor if you need to have your phone with you during class for emergencies and ensure it is on silent.

CANCELLATIONS + NO SHOWS

Cancellation Policy:

  • Cancel classes at least 8 hours before the start time to avoid penalties.

  • Late cancellations result in the loss of a class credit for Class Pass holders and a $10 plus tax charge for Unlimited Membership holders.

  • Weather-related or emergency cancellations will be communicated via text and/or email; ensure you are signed up for text notifications by texting START to 1-778-770-5347

No Shows:

  • No-shows lead to the loss of a class credit for Class Pass holders and a $15 plus tax charge for any Unlimited Membership holders including Intro Pass holders.

WAITLISTED CLASSES + STANDBY OPTIONS:

  • Please manage your waitlist bookings. If you are promoted into a class, you are responsible for attending or canceling outside of the cancellation window. To learn of your waitlist promotions with as much notice as possible, we suggest signing up for text notifications by texting START to 1-778-770-5347

  • Visit the studios in person for potential openings in waitlisted classes.

  • Standby spots are filled on a first-come, first-served basis if booked members have not checked 5 minutes prior to class.

ILLNESS

Health and Wellness:

  • Stay home if you are unwell.

  • Notify reception promptly if you can't cancel within the allocated time due to sickness or injury.

  • We observe a strict sick policy for all staff and instructors, with best efforts to find substitutes when possible.

PARKING INFORMATION:

SPIN - There are very limited parking spots in the lot adjacent to our building. Please ensure you are only parking in the Session marked spots. Alternatively, we recommend parking in the Robert Ostler Park lot across the street, or along Island Highway. Please be mindful to watch for parking limit signs which vary from 1 hour to 2 hours.

STUDIO - Please be aware that we do not have parking available in the Healthyway parking lot.  There is ample 2 hour street parking on Cedar Street, or you may park across the street at the Community Centre.

Thank you for your cooperation and commitment to a positive fitness community at Session Studio + Spin!